Scout.com Forums Are Down (Network Update)


Posted Feb 23, 2014


Scout.com servers are experiencing technical issues that have led to a forum outage across the network, and we apologize for the inconvenience.

Scout.com Update (2/23 - 6:45 PM)
I’m sorry to report we do not have imminent good news. Our repeated attempts to restore the forums database cluster from backups have all failed.

We have 7 people working this in both Seattle and Hyderabad, India, have been in contact with all relevant vendors, and have tried a variety of DB recovery techniques, but the most recent restore failed about 30 minutes ago. We have simultaneously experienced problems, as mentioned earlier, with the storage media underlying the databases, one reason this has become unusually difficult to fix. We have also dealt with a medical emergency and other unusual complications.

We are currently hand-carrying additional hardware into the datacenter so we can run multiple restoration processes in parallel. We worked through the night last night, and will continue working as long as necessary to resolve the problem.

Scout.com Update (2/23 - 11:30 AM): "We apologize for the forums issues this past week. They arise from having to replace obsolete hardware that had not been updated under previous ownership. These updates had originally been planned for after NCAA basketball season, to minimize intrusiveness, but we obviously now will be accelerating this work.

"We will do whatever it takes to provide stability, speed and capacity, but will err on the side of getting things right for the long haul as opposed to a Band-Aid approach."

*****

Scout.com servers are experiencing technical issues that have led to a forum outage across the network, and we apologize for the inconvenience.

The servers went down Sunday afternoon and the tech team has identified the problem and are working to get it corrected.

We currently do not have a firm timeframe for when the forums will be back functioning, but they are expected to be up late Sunday evening.



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